13. FEES, REFUNDS & CANCELLATIONS
(a) Fees and Renewals
You agree to pay all fees or charges for products and services purchased via the Site in accordance with the fees, charges and billing terms in effect at the time a fee or charge is due and payable. You must provide One Month with a valid credit card (Visa, MasterCard, Discover or American Express (“Payment Provider”) and other purchase order information as a condition to purchasing a subscription. Your Payment Provider agreement governs your use of the designated credit card or PayPal account, and you must refer to that agreement and not the Terms to determine your rights and liabilities. All payment information that you provide in connection with the Site must be accurate, current and complete. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY PAYMENT CARD(S) OR OTHER PAYMENT MEANS USED TO PAY ANY FEE OR CHARGE. By providing One Month with your credit card number and associated payment information, you agree that One Month is authorized to immediately invoice your account for all fees and charges due and payable to One Month hereunder and that no additional notice or consent is required. You agree to immediately notify One Month of any change in your billing address or the credit card used for payment hereunder. One Month reserves the right at any time to change its billing methods at any time.
Monthly subscriptions automatically renew on or near the same day of each month unless paused or cancelled by the Subscriber.
Quarterly subscriptions automatically renew on or near the same day of each quarter unless paused or cancelled by the Subscriber.
Annual subscriptions automatically renew on or near the same day of each year unless paused or cancelled by the Subscriber.
One Month may increase subscription fees for subsequent periods at any time and for any reason.
If your subscription automatically renews, your subscription will continue indefinitely until terminated in accordance with these Terms. After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically commence on the first day following the end of such period (each a “Renewal Commencement Date”) and continue for an additional equivalent period, at the Company’s then-current price for such subscription. You agree that your account will be subject to this automatic renewal feature unless you cancel your subscription at any time prior to the Renewal Commencement Date by logging into and going to the “Change/Cancel Membership” page of your “Account Settings” or by contacting Customer Support at support [at] onemonth.com and requesting cancellation. If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. By subscribing, you authorize the One Month to charge your method of payment now, and again at the beginning of any subsequent subscription period. Upon renewal of your subscription, if the One Month does not receive payment, (i) you agree to pay all amounts due on your account upon demand, and/or (ii) you agree that the One Month may either terminate or suspend your subscription and continue to attempt to charge your method of payment until payment is received (upon receipt of payment, your account will be activated and for purposes of automatic renewal, your new subscription commitment period will begin as of the day payment was received).
If a subscriber has been migrated to a One Month subscription from a third-party service acquired by One Month and such subscriber had automatic renewal with such third-party service, then the subscriber’s subscription with One Month will automatically renew at the then-current One Month subscription rate unless affirmatively disabled by the subscriber.
All subscriptions are non-refundable. However, exceptions for extenuating circumstances will be considered (contact Customer Support at support [at] onemonth.com) at One Month's discretion.
Disabling auto renewal will cause us to stop automatically charging your credit card at the end of each subscription term. You will still be able to use your subscription until the end of the current subscription term. Disabling auto renewal does not refund your money, as subscriptions are non-refundable.
If you are dissatisfied for any reason with your subscription, your sole right and exclusive remedy is to terminate your subscription. No refund of all or any portion of your subscription fee will be given.
One Month may terminate the subscription and these Terms if unable to renew the subscription based on inaccurate or outdated credit card information.
Access to the Site under these Terms is granted only upon payment of the subscription fees.
You will be responsible for paying any applicable taxes relating to your payments and credits received and will indemnify and hold harmless One Month and its third party payment service provider from any and all taxes, including sales tax, based on any payments made or received by you in connection with the Site. Any taxes imposed on payments will be your sole responsibility. Upon our request, you will provide One Month with official receipts issued by the appropriate taxing authority, or other such evidence that you have paid all applicable taxes.
We use Stripe for our payment processor, and once a refund has been issued, it generally takes between 5-10 days to appear back on your credit card. This is due to how banks communicate when processing these types of transactions.
Please contact us if it's been more than 10 days and your refund hasn't arrived, and we can start an investigation with Stripe and your bank.